Position Overview

The American Civil Liberties Union of Alaska seeks an Operations Manager who is dynamic, mission-driven and committed to advancing the civil rights and liberties of the people of Alaska. We are actively striving to grow our staff with individuals who are connected to the community and share our passion for civil rights and justice.

The Operations Manager provides operational support to organization, Executive Director, and Board of Directors. This position is supervised by the Sr. Director of People and Operations. The Operations Manager will have significant in-person responsibility. Reliable transportation is necessary.

Primary Duties and Responsibilities:

Administrative and Organizational Operation

• Coordinate implementation and maintenance of operational processes and procedures across the organization. Identify inefficiencies in day-to-day operations and work with Director of People & Operations to streamline organizational operations.
• Monitor incoming organizational communications, including phone calls, general email, and mail; triage and route inquiries to the appropriate staff member or department.
• Assist Development Director with reporting and administrative tasks related to fundraising.
• Serve as a primary point of contact for routine operational questions and escalate issues requiring Director-level judgment or intervention.
• Maintain organizational calendars, trackers, and recurring operational deadlines to ensure timely completion of required activities.
• Maintain accurate and up-to-date organizational files, ensuring required documentation is complete and appropriately stored.
• Support staff meetings, events, maintain staff contact list, and support internal communications.
• Support implementation of safety, security, and emergency preparedness policies.

People Operations

• Assist with implementing organizational policies, procedures, and process changes.
• Manage hiring logistics, including job postings, application tracking, interview coordination, and documentation.
• Support onboarding and offboarding processes, ensuring a smooth and consistent employee experience.

Financial Support and Reporting

• Process invoices, bills, and payments accurately and on time.
• Prepare and organize financial documentation for monthly reporting, audits, and grant requirements
• Maintain vendor contracts and support financial tracking and documentation.
• Support budget tracking and monitoring of routine operational expenses.

Office and Facilities Management

• Manage day-to-day office operations, including supplies, equipment, and routine vendor coordination.
• Track and resolve facility maintenance requests and building communications.

IT Management

• Manage IT equipment inventory, assignment, and replacement.
• Maintain documentation regarding organizational technology, accounts, and access.
• Manage equipment setup and ordering with National.
• Provide staff with first-line IT support, including submitting IT tickets, basic troubleshooting, computer set-up, and equipment ordering.
• Serve as the primary internal point of contact for day-to-day IT coordination.

Executive and Board Support

• Assist ED with ad-hoc administrative tasks.
• Support logistics for quarterly board and committee meetings as necessary.
• Distribute monthly board financial reports to the Board and Department Directors.
• Assist with coordinating board logistics (i.e., travel, scheduling, reimbursements, etc.).

The Operations Manager must demonstrate the following qualifications and skills:

• A commitment to and enthusiasm for civil rights and civil liberties
• Demonstrated commitment to diversity and to valuing differences of race, ethnicity, age, gender identity and expression, sexual orientation, religion, ability, and socio-economic circumstance
• Prior experience as an executive assistant or in another administrative role working with executive teams preferred
• Experience with and ability to exercise discretion and confidentiality with sensitive information
• Strong proficiency with office technology and information systems, including databases, spreadsheets, and video conferencing
• Good judgement, professional presence, and a willingness to tackle projects both large and small
• Ability to multitask, prioritize, stay organized, and complete assignments under strict deadlines
• Ability to think proactively, anticipate problems, develop creative and effective solutions, and take the initiative to facilitate smooth operations for all staff confidently
• High-level attention to detail
• Ability to work independently and collaborate with others as part of a team
• Ability to work flexibly in a hybrid in-person/work-from-home environment, remaining attentive to the team’s needs regardless of setting
• Willingness and availability to work occasional evenings and weekends with advance notice, during times of office events or busy seasons

Applications

The ACLU of Alaska encourages applicants with diverse personal and professional backgrounds, lived experiences, and under-represented communities to apply. Applications will be reviewed as they are received and will be accepted until the position is filled. Please email PDFs of your letter of interest, résumé, a professional writing sample that has not been substantially edited by others, and the names and contact information of three professional references to [email protected] with the subject “Operations Manager.”

The priority deadline for applications is September 4, though applications will be accepted and reviewed on a rolling basis.

We encourage applicants with disabilities who may need accommodations in the application process to contact us at [email protected].

Compensation

This is a full-time, at-will position. Salary is between $55,000-70,000 depending on experience and includes excellent benefits, including health, dental, life, and disability insurance, wellness days and support, a 401(k) plan with an employer-match, and generous vacation, sick, and holiday leave.

Commitment To Operational Principles and Equity, Diversity, Belonging, and Inclusion

ACLU AK operates according to the following principles: We are equitable, knowing that the strength of Alaska’s justice ecosystem lies in reciprocity and relationship; We are generational, building strong, integrated systems that sustain organizational wellness and longevity; We are transparent, remaining accountable to our community, our staff, and our Constitutions; and We are place-based, rooting our work in the strengths of the communities and lands we serve.

ACLU AK is an equitable opportunity employer. We believe that having a board, staff, and volunteer base with diverse personal and professional backgrounds enhances our ability to meet our mission by creating an environment where all community members can thrive. We strongly encourage applications from all qualified persons, including people of color, immigrants, women, people with disabilities, members of the LGBTQ community, those who have been formerly incarcerated, and other members of underrepresented groups.

ACLU AK does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status, or record of arrest or conviction. We are committed to providing a work environment that practices equitable and inclusive treatment. We work diligently to prevent and address harassment or discrimination of any kind.